Refund policy
At TempFlow Hydration™, we want every order to be right. If something isn’t, email support@tempflowhydration.com and we’ll get back to you as soon as we can.
Returns
- You can request a return within 30 days of receiving your item. Email support@tempflowhydration.com with your order number.
- Items must be undamaged and in their original packaging.
- Holiday returns: orders placed November 1 through December 24, 2026 can be returned through January 31, 2027.
Refunds
- Approved refunds are processed to your original payment method within 7-10 business days.
Damaged on Arrival
- If your item arrives damaged, email us within 48 hours of receiving it with your order number, phone number and photos of the damage.
Exchanges and Replacements
- We don’t offer traditional exchanges. If you received the wrong item, it arrived damaged, or you’re not fully satisfied with your order, contact us and we may send a free replacement at no extra charge.
- You don’t need to return the original item.
Display Warranty
- Every bottle comes with a 12-month limited display warranty. If the display stops working within 12 months of delivery, email support@tempflowhydration.com with your order number and a photo or short video, and we’ll send a free replacement bottle. Batteries are not covered; try a fresh CR2032 battery first.